Private Accommodation

Read the terms and conditions for guests in private accommodation here

Question: We would like to come to Pori Jazz concerts. What accommodation do you have to offer in Pori for that time?
Answer: Visit Pori Oy will again arrange private accommodation for Pori Jazz guests in local homes from 16th to 20th of July 2025. The online shop will open approximately in April and you can make your own reservation there once you have found suitable accommodation (in Finnish only). New properties will be added to the online shop throughout the spring and into early summer.

Question: We are participating in SuomiAreena discussion forum. What accommodation do you have to offer in Pori for that period?
Answer: Visit Pori Oy will again arrange private accommodation for SuomiAreena organisers and participants in Pori homes for the period of 23th to 29th of June 2025. The online shop for private accommodation will open approximately in April and you can make your own reservation there once you have found suitable accommodation (in Finnish only). New properties will be added to the online shop throughout the spring and early summer.

Question: How will the apartments be priced?
Answer: Apartments are priced according to the number of beds available. A bed up to 120 cm wide is a bed for one person and a bed wider than 120 cm is a double bed, i.e. two beds. An air mattress, mattress or spare bed does not count as a bed.

Question: Are sheets and towels included in the price?
Answer: The accommodation includes sheets and one large and one small towel per person per stay.

Question: If I have booked an apartment for 4 people, for example, can a fifth person stay on their own mattress?
Answer: Unfortunately no, as apartments and rooms are priced according to the number of beds.

Question: If a child (under 12 years old) sleeps next to you sharing the bed, is there a charge?
Answer: If a child (under 12) sleeps next to you sharing a bed, there is no charge, but if they need their own bed, there is a normal charge.

Question: Can I bring a pet into the apartment?
Answer: To bring a pet into the apartment, you need the permission of the owner/landlord. It is mentioned in the description of the apartment whether pets are allowed or not. You can filter the search results to find pet-friendly apartments.

Question: Can a person under 18 years old book accommodation with a friend?
Answer: Accommodation is for adults only, children under the age of 18 are welcome to stay with an adult.

Question: Can I cancel an apartment I have booked and payed free of charge?
Answer: Cancellation policy is set out in the terms and conditions of accommodation.

Question: What time can I go to the apartment? When do I have to leave the apartment?
Answer: The apartment is available to guests from 14:00 on the day of arrival.  The apartment must be vacated by 12 noon on the day of departure.

Question: If there is a problem with the apartment I have rented or its condition, what should I do?
Answer: The customer should immediately contact the Visit Pori office by email yksityismajoitus@pori.fi or by phone +358 44 7017908. Complaints received after the accommodation has already been used will not be dealt with.

Question: I have booked an apartment for several days. Do you have a cleaner there from time to time?
Answer: The guest is responsible for cleaning the apartment throughout their stay.

Question: How is the final cleaning done?
Answer: The cleaning of the apartment during and at the end of the stay is the responsibility of the guest. The guest will hand over the apartment on the day of departure, cleaned, trash taken out, and the dishes washed.

Question: What should I do in case of damage?
Answer: The customer/guest is liable to pay any damage caused by him/her directly to the owner/host of the apartment.

Question: I plan to book and pay for an apartment online. How do I get confirmation and information on where to get the keys to the apartment?
Answer: You will receive the exact address of the apartment when you receive your booking confirmation. The arrival time and key handover arrangements must always be arranged in advance with the owner/host of the apartment. Visit Pori isn’t responsible for arrangements related to the handover of the keys.

Question: If the whole event for which I have booked accommodation on my own is cancelled – can I get a full refund of the accommodation fee I have already paid?
Answer: If the accommodation has to be cancelled due to force majeure, the full amount of the accommodation fee paid will be refunded to the guest minus a €12 cancellation fee. Force majeure is defined as an unforeseen event beyond the control of the parties and not due to the negligence of the parties (e.g. war, natural disaster, pandemic, prohibition or order by a public authority).

The online shop will open approximately in April.